OStaff has designed this model specifically for those customers who want to set up their offshore teams without worrying about infrastructure and operations. OStaff will assist in hiring the Client Manager who will set up the offshore team and work directly under the supervision of the customer during their working hours. The customer will drive their functional requirements through their team manager. OStaff will manage the facilities and all support functions.
OStaff even offers the build, operate and transfer model wherein we assist you in building your offshore team and then transfer the team/operations whenever you want to run it independently. OStaff will assist in building the infrastructure and support staff for your own offshore center.
We take several measures to ensure that the resources we find and on-board on your behalf meet your standards and criterion. These measures include (but are not necessarily limited to) a best-of-breed recruitment process & technology, comprehensive background checks on candidates, and ongoing training and talent development.
We follow an extensive and rigorous recruitment process utilizing established best practices at each stage, from identifying the requirements to actual placement. Generally, it takes 5 - 7 weeks from the time we receive the requisition from the client to the actual on-boarding of the resource(s) including honoring the notice period of the candidate at their current job. As indicated below, there is high Client involvement throughout the process.
A designated Account Manager will oversee the day-to-day operations of the resources hired by you. The extent to which the Account Manager is involved in the client relationship is set according to the wishes of the client in the early stages of the engagement. The Account Manager can be present for daily or weekly briefs and act as the liaison and first point of escalation for the Client, the Billable Remote Staff, and OStaff.
The Account Manager briefs the client at regular pre-arranged intervals on the progress of work and other issues related to the overall performance, productivity, commitment, and behavior of the resources. They track the periodic time-log, status reports, holiday & leave management, delivery deadlines, appraisals, two-way feedback, incentives, or any other administrative, financial, or HR related issues.
The Account Manager also serves as the first point of contact for escalating issues of an operational nature. The resources are hired and brought onboard as employees of OStaff and, therefore, are subject to its corporate governance framework. This framework is closely aligned with the statutory and legal norms in force in the countries where the OStaff operates.
We operate 24/7/365 with a multi shift arrangement that facilitates employees to be deployed in alignment with requirements of clients across various international time zones. Select the shift for each team member that works best for your company:
| Shift | US/Canada (ET) | India (IST) Spring Daylight Savings |
| Flexi-shift | ||
| US/Canada ET Zone | 09:00am – 06:00pm | 06:30pm – 03:30am |
| US/Canada PT Zone | 12:00pm – 09:00pm | 12:30am –09:30am |
| Indian Time Zone | 11:30pm – 08:30am | 09:00am – 06:00pm |
| India-US Time Overlap ET | 03:30am – 12:30pm | 01:00pm – 10:00pm |
| India-US Time Overlap PT | 06:30am – 03:30pm | 04:00pm – 01:00am |
| UK | ||
| UK Time Zone | 09:00am – 06:00pm | 01:30pm – 10:30pm |
| Shift | US/Canada (ET) | India (IST) Fall Daylight Savings |
| Flexi-shift | ||
| US/Canada ET Zone | 09:00am – 06:00pm | 07:30pm – 04:30am |
| US/Canada PT Zone | 12:00pm – 09:00pm | 01:30am – 10:30am |
| Indian Time Zone | 11:30pm – 08:30am | 10:00am – 07:00pm |
| India-US Time Overlap ET | 03:30am – 12:30pm | 02:00pm – 11:00pm |
| India-US Time Overlap PT | 06:30am – 03:30pm | 05:00pm – 02:00am |
| UK | ||
| UK Time Zone | 09:00am – 06:00pm | 01:30pm – 10:30pm |